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Review & Online Reputation Management
Want more stars? Our Review & Online Reputation Management helps your business get trusted in UAE. We help you ask for reviews, grow your star ratings, show off wins, and answer every customer. Good reviews bring more calls, more bookings, and real trust.
Our Services
Get Found First on
Google Maps & Local Search in UAE and across
Why Choose GX Locate for Reviews and Reputation?
Local Focus: We know UAE shoppers compare star ratings and reviews before calling.
Fast Review Growth: Our clients see reviews double in months—real reviews from real customers.
Crisis Help: Got a bad review? We step in fast to calm things down and protect your business.
Easy Tools: Simple review request links, WhatsApp messages, and report alerts.
Trusted Process: Only Google-approved, proven, “white hat” methods—no fake reviews, no risky tricks.
Our Five-Step Process for Review & Reputation Management
1. Set Up Review Alerts & Goals
We create reminders and alerts—never miss a new review, good or bad.
2. Send Smart Review Requests
We give you easy links and messages to send happy customers right after a sale or visit.
3. Reply Fast to All Reviews
We show you how and help you answer every review in a way that builds trust, even if it’s a tough one.
4. Fix Issues & Calm Upset Customers
Negative review? We help respond calm, spot real problems, and turn unhappy people into fans.
5. Monthly Reports & Tips
You get simple reports: new reviews, star average, what’s working, and what to fix next month.
Case Studies
Restaurant (Abu Dhabi)
The problem
Lots of foot traffic, but few reviews.
Old menu photos.
No replies to bad reviews about wait time and wrong orders.
Delivery app reviews didn’t match Google tone.
What we did
Set table cards with QR codes for quick reviews.
Trained staff to invite reviews after bill is paid (one friendly line).
Shot new food photos and posted weekly.
Created reply templates for common issues (late, cold, wrong item), with make‑it‑right steps.
Synced tone across Google, Facebook, and delivery apps.
Weekly pulse: top dishes praised, common complaints, time‑of‑day issues.
Results
Star rating grew from 4.1 to 4.6 in 8 weeks.
Reviews per month: 12 → 80+.
95% reply rate within 12 hours.
More “near me” diners picked this spot after seeing fresh photos and fast replies.
Fewer order mistakes after staff coaching from review insights.
Why it worked
Make it easy to leave a review at the table.
Reply fast with care and a fix.
Keep photos fresh.
Use review data to coach the team.
Our simple playbook
Ask
QR, WhatsApp link, email.
Right time. Right words. Short and kind.
Reply
Fast. Calm. Helpful.
Thank good reviews. Fix bad ones.
Learn
Tag themes. Spot patterns.
Fix the root. Share wins with the team.
Show
Post photos, updates, and offers.
Keep profiles fresh each week.
Grow
Track stars, review count, reply time.
Repeat what works.
Auto Garage (Abu Dhabi)
The problem
Reviews were low and old.
Some bad reviews had no reply.
Star rating was 3.4.
Calls dropped. Walk‑ins dropped.
Staff didn’t know how to ask for reviews.
What we did
Setup one inbox for all reviews (Google, Facebook).
Wrote simple reply templates in plain words.
Trained the team to request reviews after every job (QR code at counter + WhatsApp link on invoice).
Tagged review themes (price, wait time, AC fix, brakes) to see what needs work.
Posted one new photo per week on Google (before/after, team at work).
Flagged clear spam reviews with proof.
Monthly report: star trend, response time, top issues, top praise.
Results
Star rating grew from 3.4 to 4.5 in 90 days.
New reviews per month: 8 → 45.
100% reply rate within 24 hours.
“Calls” and “Directions” from Google went up week by week.
Fewer complaints about wait time after we fixed the process seen in review tags.
Why it worked
Ask at the right moment (right after service).
Reply fast and kind.
Learn from patterns. Fix the root issue.
Keep profiles fresh with real photos and updates.
Interior Decor (Sharjah)
The problem
Big jobs. Long sales cycle. Few public reviews.
Many happy clients, but feedback stayed private in WhatsApp.
Star rating stuck at 4.0 with just a handful of reviews.
Some old 1‑star reviews with no context stayed on top.
What we did
Built a review flow for each project stage: design sign‑off, delivery day, 30‑day follow‑up.
Sent short, friendly review links by WhatsApp with client name merge (felt personal).
Collected photo consent and posted finished rooms as Google updates.
Created topic tags (design, delivery, fit‑out, quality, after‑service).
Wrote calm, caring replies to old 1‑stars with next‑step help.
Highlighted top 5 reviews on site pages and proposals (social proof).
Results
Star rating grew from 4.0 to 4.7 in 60 days.
Reviews per month: 2 → 25.
Lead quality improved; more clients said, “Saw your reviews and photos.”
Fewer escalations; after‑service replies dropped as we fixed common issues flagged in tags.
Why it worked
Ask at key moments when clients feel happy.
Show finished work and real stories.
Turn old negatives into a chance to help.
Use tags to fix weak points fast.
Who Works on Your Reputation?
Only skilled, local UAE experts who know review rules and what builds trust. No shortcuts.
Is My Data Safe?
Yes. Your info is private—never shared or sold. We only use it for improving your online reputation.
Always Here for Support
FAQS
FAQ – Review & Online Reputation Management
Ask every happy customer with a simple link or QR code. Timing is key—ask right after a good service or sale.
Most people pick companies with four stars and up. Fresh, positive reviews mean more calls and bookings from locals.
We guide you on how to flag and report fake reviews to Google or the right site, and support your case if needed.
Stay calm. Say sorry, offer an easy fix, and thank them for their feedback. We help you with real replies that show you care.
Most clients double their reviews in 3-6 months with smart, ongoing requests.
Yes. We help track, reply, and boost ratings on all main sites: Google, Facebook, TripAdvisor, Zomato, and more.
Yes! Google trusts businesses with honest, recent reviews—higher stars can move you up in “near me” results.
Ask happy customers for a review link after work or a sale. We set this up and help remind them.
It’s watching what people say online, replying, fixing problems, and building trust to get more local customers.
Yes. If you’re in the news, get unfair reviews, or lose trust, we guide you on how to reply, improve, and rebuild.
Yes, and we give you messages and replies ready for both languages—reach all your customers.